The Higher Education Commission (HEC) organised a daylong workshop for 25 focal persons of various universities from Islamabad, Rawalpindi and AJK who are working on Pakistan Citizen Portal.
The aim of organising the workshop was to make Pakistan Citizen Portal more efficient and improve its effectiveness in facilitation of the general public, overseas Pakistanis and foreigners to ensure prompt redressal of grievances related to higher education sector.
Various aspects of the Portal were explained to the participants to ensure prompt remedy to grievances of public in general and to students in particular. The participants discussed issues and challenges in details and HEC assured its all-out support to resolve issues in collaboration with the Prime Minister Delivery Unit.
Ms. Noor Amna Malik, Adviser (Monitoring and Evaluation) HEC was chief guest in the closing ceremony. Speaking on the occasion, she said, “Handling complaints is of high importance and Prime Minister Imran Khan is specially focusing on it”. Ms. Malik emphasised on the participants that this has to be taken seriously as it will help reduce grievances and difficulties faced by students.
Mr. Farmaullah Anjum, Director General, Research and Analysis Activities, HEC said that resolving complaints will not only provide solutions to aggrieved persons but will also help to improve quality of higher education services by obtaining feedback. He informed the participants that HEC will organise similar workshops in all regions across the country.